Vivint Authorized Retailer Burlington
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Burlington & Surrounding Areas

What should you do when your Burlington home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your residence – and your family members – against the multitude of risks you may encounter, like burglary, flooding, and fire. Although your home might be ready, that doesn’t automatically mean you are. Do you understand what to do if your Burlington home alarm system goes off? The blasting of an alarm is likely to be jarring, bewildering, and could incite panic. Your best choice is to stay level-headed and abide by these simple guidelines.

Steps to Take If Your Home Alarm System In Burlington Sounds

It’s a scenario no resident wants to encounter, but it’s also the reason why you put in a home alarm system originally. You’re woken up from a deep sleep with the telltale blaring of an alarm after a home security component has been triggered. What are you going to do?

  1. Don’t panic. This is simple to say but harder to accomplish when your home security alarm is blaring, and your pulse is beating rapidly. But keeping a cool head is the optimal way to appraise what is happening. Avoid the temptation of trying to deal with the emergency alone but instead let your monitoring specialists and first responders carry out their job.
  2. Attend to your family members. Your priority should be your family and getting them out of harm’s way. If you are dealing with a burglary, this might mean going to an appointed safe room as far away from entry points as possible. Chances are your alarm immediately deterred the intruder, but it’s always wiser to be safe than sorry. If there’s smoke or flames, you ought to vacate your home right away.
  3. Remember your smartphone. Nowadays, most homeowners carry their phones at all times, but you could neglect to grab it during a crisis. You’ll want to have it. You’ll have the opportunity to keep in contact with your monitoring professionals and obtain alerts through your home security app.

Work With Your Round-the-clock Monitoring Agents

Whenever your home alarm system in Burlington goes off, your 24-hour monitoring professionals will act immediately. Their first step is to confirm your alarm, and that involves communicating with you. The procedure they abide by depends on the type of emergency. For example, when a medical emergency occurs, one attempt will be made to contact you before first responders are dispatched. If you have an intrusion - the most frequent kind of event - a monitoring specialist will adhere to these guidelines to contact you:

  • An effort will be made to communicate with you via the central command panel. You will usually be required to supply a passcode.
  • If that effort is not successful, a call is attempted to your main contact number.
  • A secondary number or your primary contact person is tried next.
  • If you still can’t be reached, local law enforcement officers are dispatched.
  • Your monitoring specialists will attempt to reach you again once authorities are contacted.

If you're not in a situation where you can converse with monitoring agents, that’s OK. Assistance will still be deployed even if you're unable to verify the emergency.

Be prepared for any situation with a Vivint home alarm system in Burlington

Get prepared for any situation with a contemporary home alarm system in Burlington from Vivint. Contact (802) 945-2439 to start designing your property’s protection today.